Terms and Conditions

Except as provided in Articles 2.2 and 2.4‚ these Conditions of Carriage apply whenever we operate your flight or where our Airline Designator Code appears in the 'carrier' box of your Ticket.

If carriage is performed pursuant to a charter agreement‚ these Conditions of Carriage apply only to the extent they are incorporated by reference or otherwise in the charter agreement. If carriage is performed pursuant to a package tour holiday contract with a third party these Conditions of Carriage apply to your carriage by air‚ with the exception of those provisions dealing with refunds.

2.3.1 These Conditions of Carriage are applicable unless they are inconsistent with our Tariffs or laws which apply to your contract of carriage‚ in which event such Tariffs or applicable laws shall prevail.

2.3.2 If any provision of these Conditions of Carriage is invalid under any applicable law‚ the other provisions shall nevertheless remain valid.

Except as provided in these Conditions of Carriage‚ in the event of inconsistency between these Conditions of Carriage and any other regulations we may have dealing with particular subjects‚ these Conditions of Carriage shall prevail. If part of one of our regulations is invalid under any applicable law‚ the other parts of our regulations will still apply.

3.1.1 All passengers on Domestic Flights must present a valid photo identification at physical sales‚ check-in‚ and boarding gates. All passengers on Regional and International Flights must present a valid International Passport and valid visa (where applicable) at physical sales‚ check-in‚ and boarding gates. Identification presented must satisfactorily match the face of the bearer and the name on the ticket.

3.1.2 For the purposes of the Warsaw Convention and the Montreal Convention‚ an e-Ticket Receipt is deemed to serve as a passenger ticket and a baggage check/document of carriage.

3.1.3 The Ticket is and remains at all times the property of the issuing carrier.

3.1.4 A ticket is not transferable.

3.1.5 Some tickets are sold at Discounted Fares which may be partially or completely non-refundable. It is your responsibility to consult our ticket rules and choose the fare best suited to your needs.

3.1.6 Requirement for Tickets: Except in the case of an Electronic Ticket‚ you shall not be entitled to be carried on a flight unless you present a valid Ticket issued on your name containing the Flight Coupon for that flight and all other unused Flight Coupons and the Passenger Coupon.

3.2.1 Unless otherwise provided in the Ticket‚ these Conditions of Carriage‚ or in applicable Tariffs‚ a Ticket is valid for one year from the date of commencement of travel‚ or if no portion of the Ticket is used‚ from the date of issue.

3.2.2 When you are prevented from travelling within the period of validity of the Ticket because at the time you request space we are unable to confirm a reservation‚ the validity of such Ticket will be extended‚ or you may be entitled to a refund in accordance with Article 11.

3.3.1 The Ticket you have purchased is valid only for the transportation shown on the Ticket from the place of departure via any Agreed Stopping Places to the final destination. The fare you have paid is based upon our Tariff and is for the transportation as shown on the Ticket.

3.3.2 Should you wish to change any aspect of your transportation you must contact us in advance. The fare for your new transportation will be calculated and you will be given the option of accepting the new price or maintaining your original transportation as ticketed.

3.3.5 If you cancel a booking before the check-in deadline for your flight‚ we will not cancel your return or onward reservations. If you fail to cancel a booking before the check-in deadline for your flight and do not show up for the flight‚ we may decide to cancel your return or onward reservations.

Our name may be abbreviated to our Airline Designator Code‚ or otherwise‚ in the Ticket. Our address shall be deemed to be the airport of departure shown opposite the first abbreviation of our name in the "carrier" box in the Ticket.

Fares apply only for carriage from the airport at the point of origin to the airport at the point of destination. Fares do not include ground transport service between airports and between airports and town terminals. Your fare will be calculated in accordance with our Tariff in effect on the date of payment of your Ticket for travel on the specific dates and itinerary shown in it.

4.2.1 You must pay any taxes‚ fees and charges imposed on us or on you by governments or other authorities‚ or by operators of airports.

4.2.2 When you buy your ticket‚ we will tell you about any taxes‚ fees and charges not included in the fare and they may be shown separately on the ticket.

4.2.3 Taxes‚ fees and charges change constantly and can be imposed or altered after the date we have issued your ticket. If they change or if a new tax‚ fee or charge is imposed after we have issued your ticket‚ you will have to pay us any increase.

4.3.1 In exceptional circumstances‚ charges may be imposed by us which are not taxes‚ fees or charges levied by the government or by a third party which are not normally applicable to our operations (for example‚ but not limited to‚ insurance premium supplements or additional security costs triggered by terrorism).

4.3.2 We will endeavour to contact you with details of any sudden applicable fare surcharges as soon as possible.

Fares‚ taxes‚ fees and charges are payable in the currency of the country in which the Ticket is issued unless another currency is indicated by us or our authorized agent‚ at or before the time payment is made.

5.1.1 We or our Authorized Agent will record your reservation(s). Upon request we will provide you with written confirmation of your reservation(s) if payment is made within our reservation ticketing time limit.

5.1.2 Certain fares have conditions which limit or exclude your right to change or cancel reservations. You should check the conditions that apply to your fare.

5.1.3 If you are ill or have a medical condition or other condition for which you may require medical assistance or special assistance during embarkation‚ disembarkation or assistance during the flight; you must advise us at the time you make your booking and complete the Medical Information (MEDIF) Forms.

Your reservation will automatically cancel if you have not paid the applicable fare (and taxes‚ fees and charges) for the Ticket within the ticketing time limit.

You recognize that your personal data (including sensitive personal data) has been provided to us for the purposes of making a reservation; recording and issuing a Ticket and issuing a boarding pass or other ancillary Documentation associated with your carriage; advising you of changes to your itinerary; assisting us in dealing with your future transactions with you; market analysis; performance measures; meeting legal obligations to you‚ and other purposes associated with your carriage.

5.4.1 We will endeavour to honor advance seating requests‚ however‚ we cannot guarantee any particular seat. We reserve the right to assign or reassign seats at any time‚ even after boarding of the aircraft.

5.4.2 Service Charge When Space Not Occupied: A service charge‚ in accordance with our regulations‚ may be payable if you fail to use space for which a reservation has been made.

5.5.1 We will try to provide for your carriage the aircraft specified in our timetable or specified to you at the time of issue of your ticket‚ however‚ we cannot guarantee any particular aircraft.

5.5.2 There may be occasions where it is necessary for us to temporarily supplement our fleet with aircraft operated for our benefit by another airline.

Onward or return reservations may be subject to the requirement to reconfirm the reservations within specified time limits. We will advise you when we require reconfirmation and how and where it should be done.

6.1 Check-in Deadlines are different at every airport and we recommend that you inform yourself about these Check-in Deadlines and honour them. Your journey will be smoother if you allow yourself ample time to comply with the Check-in Deadlines. We reserve the right to cancel your reservation if you do not comply with the Check-in Deadlines indicated.

6.2 You must personally be present at check-in‚ with your checked baggage. No third party check-in is allowed.

6.3 You must be present at the boarding gate not later than the time specified by us at the time you check-in.

6.4 We may decide to cancel the space reserved for you or change your seat assignment within your ticketed class of carriage if you fail to arrive at the boarding gate in time.

6.5 Failure to produce photo identification at check-in and boarding gate will result in denial of boarding.

6.6 We will not be liable to you for any loss or expense incurred due to your failure to comply with the provisions of this Article.

We may decide to refuse to carry you and/or your Baggage (even if you hold a valid Ticket) if one or more of the following has happened or we reasonably believe might happen:

7.1.1 If carrying you or your baggage may put the safety of the aircraft or the safety or health of any person in the aircraft in danger.

7.1.2 If carrying you or your baggage may affect the comfort of any person in the aircraft.

7.1.3 If you are drunk or under the influence of drink or drugs.

7.1.4 If you are‚ or we reasonably believe you are‚ in unlawful possession of drugs.

7.1.5 If you have ever been caught smoking‚ attempting to smoke and/or tampering with a smoke detector on a previous flight by a member of our crew.

7.1.6 If your mental or physical state or health is a danger or risk to you‚ the aircraft or any person in it.

7.1.7 If you have refused to allow a security check to be carried out on you or your baggage.

7.1.8-7.1.29 Additional reasons include: not obeying safety instructions‚ threatening behavior‚ deliberate interference with crew‚ security threats‚ criminal offenses‚ invalid travel documents‚ and tickets acquired illegally or reported stolen.

7.4.1 If you are ill or have a health or medical condition‚ it is our requirement that you must complete the Medical Information (MEDIF) Form. The MEDIF Form must be endorsed by your attending Physician/Doctor and returned at least twenty-four (24) hours prior to your expected date of travel for domestic flight and 72 hours for Regional and international flight.

7.4.2 Prior to boarding the aircraft for carriage we must be reasonably satisfied that you are medically fit to fly.

7.5.1 Acceptance for carriage of unaccompanied children‚ incapacitated persons‚ persons who are disabled or have limited mobility‚ pregnant women‚ persons with illness or other people with special needs requiring special assistance is subject to prior agreement with us at the time of ticketing.

7.5.2 Our Airline's policy on carriage of Persons with Reduced Mobility or people with special needs is available on our website and forms part of this Contract of Carriage.

If you take ill during the flight due to a condition which pre-existed the flight or due to your pregnancy‚ you will reimburse to us any expenses incurred as a result of treatment onboard the aircraft‚ transporting you on the ground‚ or treatment provided by third parties.

For operational reasons‚ we cannot make any guarantees about the provision/availability of in-flight entertainment equipment and advertised programmes and computer games‚ special meals or any particular type of meals or the availability of special in-flight services.

For operational reasons‚ we cannot make any guarantees about the provision/availability of ground services including‚ but not limited to passenger lounges and the facilities available therein.

You can carry some Baggage free of charge subject to our conditions and limitations. Your free baggage allowance will be shown on your ticket‚ or in the case of an electronic ticket‚ on your itinerary and receipt and will depend on our baggage regulations applying at the time of your flight.

You will be required to pay a charge and special handling fee for carriage of Baggage in excess of the free Baggage allowance as stipulated in our conditions and limitations. Please ask us or authorized Agents for details of our excess baggage rates.

8.3.1 You must not include in your Baggage items which are likely to endanger the aircraft or persons or property on board the aircraft‚ items prohibited by applicable laws‚ or items considered unsuitable for carriage.

8.3.2 Firearms and ammunition other than for hunting and sporting purposes are prohibited from carriage as Baggage.

8.3.3 Weapons such as antique firearms‚ swords‚ knives‚ toy or replica guns may be accepted as Checked Baggage at our discretion.

8.3.4 You must not include in Checked Baggage fragile or perishable items‚ valuable items‚ computers‚ personal electronic devices‚ any medication or medical equipment which may be required in-flight‚ house or car keys‚ valuable documents‚ or samples.

8.3.6 You must not include in Unchecked Baggage real‚ replica or toy weapons‚ tradesman's tools‚ ammunition‚ explosives‚ or items that could be mistaken for weapons.

8.4.1 Subject to Articles 8.3.2 and 8.3.3‚ we will refuse to carry as Baggage the items described in Article 8.3.

8.4.2 We may refuse to carry as Baggage any item reasonably considered by us to be unsuitable for carriage because of its size‚ shape‚ weight‚ content‚ character‚ or for safety or operational reasons.

For reasons of safety and security we may require you to submit to a search and scan of your person and a search and scan or x-ray of your Baggage.

8.6.1 Upon delivery to us of your Baggage which you wish to check we will take custody of‚ and issue a Baggage Identification Tag for each piece of your Checked Baggage.

8.6.2 Checked Baggage must have your name or other personal identification affixed to it.

8.6.3 Checked Baggage will‚ whenever possible‚ be carried on the same aircraft as you.

8.7.1 We may specify maximum dimensions and/or weight for Unchecked Baggage which you carry onto the aircraft.

8.7.2 Objects not suitable for carriage in the cargo compartment will only be accepted for carriage in the cabin compartment if you have given us notice in advance and permission has been granted by us.

8.8.1 You are required to collect your Checked Baggage as soon as it is made available at your destination or Stopover. Should your Checked Baggage not be claimed within three (3) months of the time it is made available‚ we may dispose of it without any liability to you.

8.8.2 Only the bearer of the Baggage Check and Baggage Identification Tag is entitled to delivery of the Checked Baggage.

For all Checked Baggage with a value that exceeds the liability limits‚ you must make a Special Declaration of Interest limited to a certain amount. In this case‚ a surcharge made known upon request‚ must be paid by the Passenger.

No animals will be accepted by us for carriage without our prior agreement at the time of booking and in compliance with procedures and conditions as specified by us.

9.1.1 The flight times shown in timetables may change between the date of publication and the date you actually travel. We do not guarantee them to you and they do not form part of your contract with us.

9.1.2 Before we accept your booking‚ we will notify you of the scheduled flight time in effect as at that time‚ and it will be shown on your Ticket.

9.2.1 We will take all necessary measures to avoid delay in carrying you and your Baggage.

9.2.2 If your flight is delayed or cancelled we will try to rebook you on the next available flight.

9.3.1 If‚ notwithstanding the fact that you have a valid Ticket and a Confirmed Reservation and have presented yourself for check-in and boarding in accordance with the requirements specified in Article 6‚ we shall compensate you and provide care according to‚ and to the extent required by‚ applicable law.

Denied Boarding compensation will not be paid by us if carriage has been denied for reasons beyond our control‚ you have refused to undergo a security check or obey lawful instructions‚ or there are any other circumstances which entitle us to refuse to carry you.

10.1 We may‚ in the event of a force majeure event‚ without notice‚ cancel‚ terminate‚ divert‚ postpone or delay any flight or the right of carriage or reservation of traffic accommodations without liability except to issue an involuntary refund.

10.2 Force Majeure Event means:

• (i) Any condition beyond our control including‚ but without limitation‚ meteorological conditions‚ acts of God‚ riots‚ civil commotion‚ embargoes‚ wars‚ hostilities‚ disturbances or unsettled international conditions.
• (ii) Any strike‚ work stoppage‚ slowdown‚ lockout or any other labor related dispute involving or affecting our service.
• (iii) Any government regulation‚ demand or requirement.
• (iv) Any shortage of labour‚ fuel or facilities of our Airline or others.
• (v) Any fact not reasonably foreseen‚ anticipated or predicted by us.

11.1.1 SAVE and EXCEPT stipulated otherwise on the ticket and fare rule‚ our tickets are non-refundable.

11.1.2 Failure by our Airline to provide carriage in accordance with the contract of carriage‚ or where a passenger requests a voluntary change of his or her arrangements‚ refund for an unused ticket or portion thereof will be made by our Airline in accordance with the applicable Fare Rules.

11.2.1 If we cancel a flight or fail to operate a flight reasonably according to schedule or fail to stop at your destination or stopover and no alternative flight is available‚ or if a refund is otherwise due to you under these Conditions of Carriage:

11.2.1.1 If you have not used any part of the ticket‚ the refund will be equal to the fare paid.

11.2.1.2 If you have used part of the ticket‚ the refund will be equal to at least the difference between the fare paid and the applicable fare for travel between the points for which the Ticket has been used.

11.3.1 If no portion of the Ticket has been used‚ an amount equal to the fare paid‚ less any administrative charges and cancellation fees as well as any other applicable charges as stated on the Fare Rule.

11.3.2 If a portion of the Ticket has been used and there is no restriction on the Ticket‚ an amount equal to the difference between the fare paid and the applicable fare for travel between the points for which the Ticket has been used‚ less any applicable charges.

If you lose your Ticket or portion of it‚ upon furnishing us with satisfactory proof of the loss‚ and payment of a reasonable administration charge‚ refund will be made as soon as practicable after the expiry of the validity period of the Ticket.

11.5.1 We will refuse request for refund where application is made after the expiry of the validity of the Ticket.

11.5.2 We will refuse a refund on a Ticket for any flight on which you have been refused carriage or from which you have been removed.

11.5.3 We will refuse refund on a Ticket purchased at Discounted Fare or rate.

11.6.1 We reserve the right to make a refund in the same manner and the same currency used to pay for the Ticket.

11.6.2 Passenger claiming cash refund during flight cancellation must provide a valid Identification card.

11.6.3 Ancillary Charges including but not limited to Revalidation Fees‚ No-show/Date/Time/Route Change Fees and admin charge are not refundable in the advent of flight Cancellation.

At all times while engaged in carriage aboard aircraft‚ you will behave in a manner not likely to:

12.1.1 Contravene the laws of any state which has jurisdiction over the aircraft;

12.1.2 Endanger or threaten (whether by hoax threats or otherwise) the aircraft or any person or property;

12.1.3 Injure or assault any person‚ threaten‚ abuse or insult other passengers or members of the crew;

12.1.4 Obstruct‚ hinder or interfere with the crew in the performance of their duties;

12.1.5 Contravene any instruction or direction of the crew or the carrier issued for the purpose of securing the safety or security of the aircraft.

For safety reasons‚ consumption of alcohol by passengers is restricted to alcohol served by us with the result that alcohol purchased by passengers cannot be consumed aboard our aircraft.

Smoking is not permitted on any of our flights.

If‚ in our reasonable opinion‚ you fail wholly or partially to observe any of the duties placed on you by Articles 12.1 to 12.3:

12.4.1 We may report the matter to any relevant police or other enforcement authority.

12.4.2 We may take such measures as we consider necessary to prevent the continuation or repetition of such conduct including‚ but not limited to‚ physical restraint and/or removal of you from the aircraft.

12.4.3 We may decide to refuse you boarding at any time in the future.

12.4.5 You will reimburse us any costs we incur in order to repair or replace property lost‚ damaged or destroyed by you; compensate any passenger or crew member affected by your actions; and divert the aircraft for the purpose of removing you from the aircraft.

13.1.1 You are responsible for obtaining all required passports‚ travel documents‚ visas‚ health certificates and for complying with all laws‚ regulations‚ orders‚ demands and travel requirements of countries to be flown from‚ into or through.

13.1.2 We shall not be liable for the consequences to any Passenger resulting from his or her failure to obtain such documents or visas or to comply with such laws‚ regulations‚ orders‚ demands‚ requirements‚ rules or instructions.

Prior to travel‚ you must present all exit‚ entry‚ health and other documents required by law‚ regulation‚ order‚ demand or other requirement of the countries concerned‚ and permit us to take and retain copies thereof.

If you are denied entry into any country‚ including a country through which you are transiting en route to your final destination‚ you will be responsible to pay any fine or charge assessed against us by the government concerned and for the cost of transporting you from that country.

If we are required to pay any fine or penalty or detention‚ deportation or escorting costs‚ or to incur any expenditure by reason of your failure to comply with laws‚ regulations‚ orders‚ demands or other travel requirements of the countries concerned or to produce the required documents‚ you shall reimburse us on demand‚ any amount so paid or expenditure so incurred.

If required‚ you shall attend any inspection of your Baggage by customs or other government officials. We are not liable to you for any loss or damage suffered by you in the course of such inspection or through your failure to comply with this requirement.

You shall submit to any security checks by governments‚ airport officials‚ carriers or by us.

The liability of Overland Airways and each carrier involved in your journey will be determined by applicable law and the carrier's Conditions of Carriage. Unless otherwise provided in this Article‚ international carriage‚ as defined in the Convention‚ is subject to the liability rules of the Convention.

We will be liable only for Damage occurring during carriage on flights or flight segments operated by us or in relation to which we have a legal liability to you.

14.3.1 Whenever the Convention applies to your carriage‚ our liability will be subject to the rules and limitations of the applicable Convention.

14.3.2 We will be wholly or partly exonerated from liability if the Damage was caused or contributed to by your negligence‚ wrongful act or omission.

14.3.6 Except where other specific provision is made in these Conditions of Carriage‚ we shall be liable to you only for recoverable compensatory damages for proven losses and costs in accordance with the applicable Convention or local laws.

14.4.1 Our liability for proven damages shall be subject to the financial limit‚ as prescribed by the applicable law regulating Carriage for domestic flight and/or the applicable Convention.

14.4.2 We will not be liable for damages in excess of 113‚100 Special Drawing Rights per Passenger where we can prove that the Damage was not due to the negligence or other wrongful act or omission of us or our servants or agents.

14.4.4 We shall‚ without delay‚ and in any event not later than fifteen days after the identity of the natural person entitled to compensation has been established‚ make such advance payments as may be required to meet immediate economic needs.

14.4.5 An advance payment shall not be less than the equivalent of 16‚000 Special Drawing Rights per Passenger in the event of death.

14.5.1 We are not liable for damage to unchecked baggage (other than damage caused by delay)‚ unless the damage was caused by our negligence or the negligence of our agents.

14.5.2 Our liability for damage to your baggage‚ including damage caused by delay‚ is limited by the convention to 1‚131 SDR.

14.5.3 If you complete a special declaration of higher value at check-in and pay the applicable fee‚ our liability shall be limited to the higher declared value.

Our liability for Damage caused by delay to your carriage by air is limited by the local laws/regulation governing domestic flights or the Convention (where applicable).

Domestic carriage in Nigeria is subject to the terms and conditions of this Contract of Carriage‚ the Provisions of the Nigerian Civil Aviation Act 2022‚ the Nigerian Civil Aviation Regulations‚ and the Nigerian applicable law shall govern our contract of carriage and these terms and conditions.

If you receive checked baggage without making a complaint‚ it will be sufficient evidence that it was delivered in good condition.

Complaints about damage to checked baggage must be made in writing within seven days of receiving the baggage.

Complaints about delay to checked baggage must be made in writing within 21 days of the baggage being made available to you.

15.2.1 All claims for compensation for Damage to Baggage must be accompanied by an itemized list identifying each affected item by description‚ manufacturer and age‚ together with proof of purchase or ownership for all such items.

15.2.2 In the case of a compensation claim concerning physical damage to Baggage‚ you must retain and‚ if requested by us‚ let us examine the affected Baggage.

15.2.5 Failure by you to fully comply with the relevant requirements of Article 15.2 may adversely affect the amount of any compensation to which you may be entitled.

Any right to Damages shall be extinguished if an action is not brought within two (2) years of the date of arrival at destination‚ or the date on which the aircraft was scheduled to arrive‚ or the date on which the carriage stopped.

16.1 Carriage to be performed by us and other Carriers under one Ticket‚ or a Conjunction Ticket is regarded as a single operation for the purpose of the Convention. However‚ your attention is drawn to Article 14.2.

Carriage of you and your Baggage is also provided in accordance with certain other regulations and conditions applying to or adopted by us. These regulations and conditions as varied from time to time are important. They concern among other things: the carriage of unaccompanied minors‚ pregnant women and sick passengers‚ restrictions on use of electronic devices and items‚ the on-board consumption of alcoholic beverages‚ security‚ forbidden items in Baggage‚ limits on size and weight of Baggage‚ and airport operational policies.

Regulations and conditions concerning these matters are available from us upon request.

18.1 Our interpretation of applicable government laws‚ regulations‚ or orders in relation to Articles 7.1.1 (right to refuse carriage) and 12.1.1 (conduct aboard aircraft) shall be final and binding even if it subsequently proves incorrect provided that at all material times we had no reasonable grounds for believing otherwise.

The title of each Article of these Conditions of Carriage is for convenience only‚ and is not to be used for interpretation of the text.